STUDY ON CUSTOMER SATISFACTION LEVEL REGARDING THE CONVENIENCE AND SERVICES OF SMART SOLAH DIGITAL SIGNAGE (SSDS) PRODUCT IN SELECTED MOSQUES IN MALAYSIA
Keywords:
smart solah digital signage, technologyAbstract
Smart Solah Digital Signage (SSDS) is an audio-visual product, equipped with "Digital
Signage" software and integrated with the prayer time application as a facility in mosques and
Islamic centres. This product fills a cluster of existing ICT products that only have limited
functionality and do not meet the needs of mosques. Highlighting the more modern technology
functions and better meeting the targets of more effective use, then this study aims to identify
customer satisfaction of SSDS products. Using a quantitative approach through the distribution of
questionnaires to 32 respondents out of total 35 SSDS user in Malaysia, from selected mosques
in Malaysia who have used SSDS products. Findings show that the level of satisfaction is at a
satisfactory level and high and meet the specifications of user needs based on the score mean
findings exceeding 3.68.
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