TVET STUDENTS AND INTENTION TO CAREEER IN HOSPITALITY AND TOURISM INDUSTRY: THE PRELIMINARY INSIGHTS
Keywords:
TVET, Polytechnic students, working environment, mentoring; staff turnover, technology applicationAbstract
As industries always facing the issue of missing the gap between what the industry needs and
what is not being taught at the college, meanwhile Technical Vocational Education and Training or
TVET play as a tool for productivity enhancement and preparing individuals with specific skill for
specific jobs including the hospitality and tourism industry. This preliminary study looks at the
perception of Polytechnics TVET students on working environment, mentoring, staff turnover,
technology application and intention to career in the hospitality and tourism industry. Using a
quantitative approach, three hundred twenty-two usable questionnaires were successfully collected
and analyzed using the descriptive statistic. Although at the stage of industrial training, TVET
students are quite embracing with the overall working environment in the industry. The industry
mentor not only shaping but strengthen their perception and interest in the hospitality and tourism
industry. TVET students also adored on technology in the workplace and witnessed the employee
turnover. Despite without a solid decision, TVET students having the intention to career in the
hospitality and tourism industry after graduation. The promising indication drawn several
implications for the TVET students, polytechnics, hospitality, and tourism industry.
References
Agbozo, G. K. (2017). The Effect of Work Environment on Job Satisfaction: Evidence from the Banking Sector in Ghana. Journal of Human Resource Management, 5(1), 12-18
Amissah, E. F., Mensah, A. O., Mensah, I., Gamor, E., & MPhil. (2020). Students’ Perceptions of Careers in Ghana’s Hospitality and Tourism Industry. Journal of Hospitality & Tourism Education, 32(1), 572-621
Anjum, S. (2020). Impact of internship programs on professional and personal development of business students: a case study from Pakistan. Future Business Journal, 6(1), 216-251
Araña, J. E., León, C. J., Carballo, M. M., & Moreno Gil, S. (2015a). Designing Tourist Information Offices. Journal of Travel Research, 55(6), 764-773.
Aryee.S & Tan,K (1992). Antecedents and outcomes of Career Commitment, Journal of Vocational Behavior, 40, 288- 305.
Ayub, H. (2017). Parental influence and attitude of students towards technical education and vocational training. International Journal of Information and Education Technology, 7(7), 534-538.
Azmi, A. N., Kamina, Y., Noordin, M. K., & Md. Nasir, A. N. (2018). Effects of Industrial Training Programmes on Competencies of Engineering Graduates: A Preliminary Study. Jurnal Kemanusiaan. 17(1). 5-9
Barron, P., Maxwell, G., Broadbridge, A., & Ogden, S. (2007). Careers in Hospitality Management: Generation Y’s Experiences and Perceptions. Journal of Hospitality and Tourism Management, 14(2), 11-39.
Bagozzi, R. and Yi, Y. (1988). On the Evaluation of Structural Equation Models. Journal of the Academy of Marketing Sciences, 16, 74-94.
Blau, G. J. (1985a). The Measurement and Prediction of Career Commitment.Journal of Occupational Psychology, 58, 277-288.
Brown, E. A., Thomas, N. J., & Bosselman, R. H. (2015). Are they leaving or staying: A qualitative analysis of turnover issues for Generation Y hospitality employees with a hospitality education. International Journal of Hospitality Management, 46(2), 130-137.
Butijer, M. (2020, April 24). Factors affecting students’ motivation to consider hospitality as their career choice. Digitalni Repozitorij RIT Croatia. Retrieved Oktober 16, 2022 from https://repository.acmt.hr/islandora/object/acmt:131
Chang, E. (1999). Career Commitment as a Complex Moderator of Organizational Commitment and Turnover Intention. Human Relations 52(10): 1257-1278.
Cho, S., Woods, R. H., (Shawn) Jang, S., & Erdem, M. (2006). Measuring the impact of human resource management practices on hospitality firms’ performances. International Journal of Hospitality Management, 25(2), 262-277.
Cicerale, V. (2020). Turnover Rates in the Hospitality Industry and the Factors Contributing to Employee Loss or Retention. Hospitality Graduate Student Scholarship. 12 (3), 153-177
Dieke, P., King, B. E. M., & Sharpley, R. (2020). Tourism in Development: Reflective Essays. CABI.
Dwesini, N. F. (2019). Causes and prevention of high employee turnover within the hospitality industry: A literature review. African Journal of Hospitality, Tourism and Leisure, 8(3), 1-15.
Eickholt, M. S. (2018). The Effect of Superiors’ Mentoring on Subordinates’ Organizational Identification and Workplace Outcomes. The Research Repository @ WVU. Retrieved March 7, 2022, from https://researchrepository.wvu.edu/etd/5533/?utm
Ferdian, F., Abrian, Y., Suyuthie, H., & Chair, I. M. (2021). Hotel Management Graduates Perception of Work Conditions and The Moderating Effect of Salary on Work Motivation in the Hotel Industry During the COVID- 19 Pandemic. Jurnal Pendidikan Teknologi Dan Kejuruan, 4(2).
Fok, R. H., & Yeung, R. M. W. (2016). Work attitudes of Generation Y in Macau’s hotel industry: management’s perspective. Worldwide Hospitality and Tourism Themes, 8(1), 83-96.
Jackson, C., Milos, D., & Kerr, M. (2019). Mentoring for employability: a state-level impact study. Studies in Graduate and Postdoctoral Education, 10(3), 180–188.
Jenkins, C. S., (2010). Concepts, Experience and Modal Knowledge. Philosophical Perspectives, 24, Epistemology.
Haldorai, K., Kim, W. G., Pillai, S. G., Park, T. E., & Balasubramanian, K. (2019). Factors affecting hotel employees’ attrition and turnover: Application of pull-push-mooring framework. International Journal of Hospitality Management, 83, 46-55.
Haran, V. V., & Jeyaraj, A. (2019). Organizational E-Mentoring and Learning. Information Resources Management Journal, 32(1), 58-72.
Herlandy, P. B., Ismanto, E., Novalia, M., Rian, R. A., Effendi, N., & Hamka, D. (2019). Factors that Contribute to the Achievement of Vocational Competencies of Vocational School Students in Pekanbaru. Proceedings of the International Conference of CELSciTech 2019 - Social Sciences and Humanities Track (ICCELST-SS 2019).
Ismail, J. B., Chik, C. T., & Hemdi, M. A. (2021). TVET Graduate Employability: Mismatching Traits Between Supply and Demand. International Journal of Academic Research in Business and Social Sciences, 11(13), 269-292
Jamil, N. A., Shariff, S. M., & Abu, Z. (2013). Students’ Practicum Performance of Industrial Internship Program. Procedia - Social and Behavioral Sciences, 90, 513–521.
Kusluvan, S., & Kusluvan, Z. (2000). Perceptions and attitudes of undergraduate tourism students towards working in the tourism industry in Turkey. Tourism Management, 21(3), 251-269.
Lee, J. W., Han, J. S., & Song, E. (2019). The effects and challenges of vocational training in Korea. International Journal of Training Research, 17(1), 96-111.
Lub, X., Nije Bijvank, M., Matthijs Bal, P., Blomme, R., & Schalk, R. (2012). Different or alike? International journal of Contemporary Hospitality Management, 24(4), 553-573.
Malaysian Qualifications Agency (MQA). (2019). Code of Practice for Programme Accreditation. In Ministry of Higher Education.
Meirina, I., Ferdian, F., Pasaribu, P., & Suyuthie, H. (2018). The Influence of Work Environment Towards Turnover Intention of Employee of 4 Star Hotels In Padang City. Journal of Business on Hospitality and Tourism, 4(2), 97.
Ministry of Higher Education (MoHE). 2017. TVET Education Plan in Malaysia 2015-2025, PPPM (PT). Putrajaya.
Mannaa, M. T. (2020, December 12). Students’ Perceptions towards Working in the Tourism and Hospitality Industry in United Arab Emirates. Al-Adab Journal. Retrieved January 21, 2022, from https://aladabj.uobaghdad.edu.iq/index.php/aladabjournal/article/view/842
Morgenroth, T., Ryan, M. K., & Peters, K. (2015). The Motivational Theory of Role Modeling: How Role Models Influence Role Aspirants’ Goals. Review of General Psychology, 19(4), 465–483
Mohammed, A. A. M. (2018). Students’ intention to join the hotel industry in Malaysia: the role of physical working conditions, pay and benefits, and promotion opportunities. Journal of Business &Amp; Retail Management Research, 12(04).
Nabi, G., Walmsley, A., & Akhtar, I. (2019). Mentoring functions and entrepreneur development in the early years of university. Studies in Higher Education, 46(6), 1159–1174.
Nadiri, H., & Tanova, C. (2010). An investigation of the role of justice in turnover intentions, job satisfaction, and organizational citizenship behavior in hospitality industry. International Journal of Hospitality Management, 29(1), 33-41.
Poon, J. M. L. (2004). 'Effects of performance appraisal politics on job satisfaction and turnover intention'. Emerald Group Publishing, 33(3), 322 - 334.
Prunuske, A., Houss, B., & Wirta Kosobuski, A. (2019). Alignment of roles of near-peer mentors for medical students underrepresented in medicine with medical education competencies: a qualitative study. BMC Medical Education, 19(1).
Qiu, S., Dooley, L., & Palkar, T. (2017). What Factors Influence the Career Choice of Hotel Management Major Students in Guangzhou? Independent Journal of Management &Amp; Production, 8(3), 1092-1122
Rekha., K. (2013a). A Case Study of Mentoring at ONGC. Proquest.
Ridzwan, R., Muhammad, N. M. N., & Rahman, A. A. A. (2017). Issues and Challenges among Young Entrepreneurs in Malaysia. IOSR Journal of Business and Management, 19(03), 80–84.
Richardson, S. (2009). Undergraduates’ perceptions of tourism and hospitality as a career choice. International Journal of Hospitality Management, 28(3), 382–388. Retrieved March 23, 2022 https://doi.org/10.1016/j.ijhm.2008.10.006
Richardson, S., & Butler, G. (2012). Attitudes of Malaysian Tourism and Hospitality Students’ towards a Career in the Industry. Asia Pacific Journal of Tourism Research, 17(3), 262–276. Retrieved Jun 6, 2021, https://doi.org/10.1080/10941665.2011.625430
Rosyidi, M. I. (2021, April 21). Undergraduate Students’ Perceptions and Attitudes Towards A Career In
Tourism Industry: The Case Of Indonesia. Jurnal Manajemen dan Kewirausahaan. 52(19), 56-72
Said, N. M., Fadzil, H., Hakim, F. A., Hamir, N., Yunus, N. M., & Sulaiman, S. (2020). The Effect of Employees Satisfaction Towards Loyalty in Hotel Industry: Compensation, Rewards, Job Security and Working Environment. Journal of Social Sciences and Humanities, 4. 2600-7274.
Shim, D.C & Rohrbaugh,J (2011),” Government Career Commitment and the Shaping of Work Environment Perceptions”, The American Review of Public Administration,41:263.
Solnet, D., Baum, T., Robinson, R. N., & Lockstone-Binney, L. (2015). What about the workers? Roles and skills for employees in hotels of the future. Journal of Vacation Marketing, 22(3), 212-226.
Snell, D., & Hart, A. (2008). Reasons for Non-completion And Dissatisfaction Among Apprentices And Trainees: A Regional Case Study. International Journal of Training Research, 6(1), 44-73.
Tsaur, S. H., Hsu, F. S., & Lin, H. (2019). Workplace fun and work engagement in tourism and hospitality: The role of psychological capital. International Journal of Hospitality Management, 81, 131–140.
Uen, J. F., Chang, H. C., McConville, D., & Tsai, S. C. (2018). Supervisory mentoring and newcomer innovation performance in the hospitality industry. International Journal of Hospitality Management, 73, 93-101.
Qizi, K. N. U. (2020). Soft Skills Development in Higher Education. Universal Journal of Educational Research, 8(5), 1916-1925.
Vischer, J. C. (2008). Towards an Environmental Psychology of Workspace: How People are Affected by Environments for Work. Architectural Science Review, 51(2), 97-108.
Walsh, K., & Taylor, M. S. (2007). Developing in-house careers and retaining management talent: what hospitality professionals want from their jobs. Cornell Hotel. Restaurant and Administrative Quarterly, 48(2),163-210.
Yuen, S. H. (2016). Examining the generation’s effects on job-hopping intention by applying the Theory of Planned Behavior (TPB). Department of Applied Psychology
Zahari, M. S. M. (2004). A study of Factors Moderating Malaysian Hospitality Students Selection of Tertiary Education Institutions, Programme and Subsequent Career Intentions.
Zahari, M. S. M., Yusoff, N. M., Jamaluddin, M. R., Radzi, S. M., & Othman, Z. (2010). The Employability of the Hearing-Impaired Graduates in Malaysia Hospitality Industry. World Applied Sciences Journal 10 (Special Issue of Tourism & Hospitality),