Implementasi Service Quality (Servqual) Terhadap Kepuasan Nasabah Pada PT. Bank Sinarmas Tbk. Jurnal INOVATOR, [S. l.], v. 4, n. 1, p. 22–26, 2021. DOI: 10.37338/inovator.v4i1.240. Disponível em: https://ojs.politeknikjambi.ac.id/inovator/article/view/240. Acesso em: 15 may. 2026.