Integrating KANO and QFD Method in Improving Customer Satisfaction (Case study: PT. XYZ). Jurnal INOVATOR, [S. l.], v. 6, n. 1, p. 6–11, 2023. DOI: 10.37338/inovator.v6i1.5. Disponível em: https://ojs.politeknikjambi.ac.id/inovator/article/view/5. Acesso em: 9 may. 2026.